Customer Service Officer (Lylo)

Operation / Full time

About the job

Based in Singapore, Lumens Group is a family of brands offering an ecosystem of services around cars. Our story began as a private hire car leasing company to address the needs of the new sharing economy led by Uber and Grab. Our core business has been leasing to ride hailing drivers and we grew our car fleet to one of the largest in Singapore in under 8 years. During this time, we have expanded our services to personal & corporate vehicle leasing, vehicle purchasing and financing.

Emerging strong from the Covid-19 period, Lumens is building for an exciting new era that brings in a wide range of merchants and individual consumers to our ecosystem. By owning a critical mass of vehicles and driver relationships, we are able to innovate on vehicle setup, driver upskilling & deployment, as well as technology and data capabilities to build mobility platform services that impact our everyday lives.

Your role

Manage driver-partners, handling administrative issues like attendance and discipline.

Accept and assign jobs, ensuring timely execution.

Monitor ongoing and upcoming jobs for efficiency and timeliness.

Liaise with drivers on job status and resource needs.

Coordinate job matters for smooth operations.

Emphasize safety and service quality to driver-partners.

Enforce compliance with SOPs and operational instructions.

Undertake operational management duties for assigned contracts.

What we are looking for

Experience in operations management, logistics, or transportation industry.

Excellent communication, negotiation, and interpersonal skills.

Meticulous attention to detail and commitment to high-quality standards.

Strong analytical and problem-solving abilities.

Ability to multitask in a fast-paced environment and meet tight deadlines.

Proficient in safety regulations and compliance requirements.

Skilled in using Microsoft Office suite and job tracking software.

Must be available to work a 5.5-day work week.

Join Us

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