Terms and Condition

Cancellation Policy

In the event that the agreement is terminated early for any reason, the Deposit will not be refunded by the Company, and in the event that the Deposit is not paid in full, any shortfall in Deposit shall be paid to the Company immediately.   

Daily Collision Damage Waiver 

In order to reduce your liability for paying the amount of insurance excess that you may be required to pay in the event of an accident or incident involving the Vehicle, you are required to pay the Company a daily Collision Damage Waiver. 

Manual Rental Payments 

Electronic or Telegraphic transfers: 
 
Name of Bank: DBS CURRENT 
Account Name: LUMENS PTE LTD 
Account Number: 017-904-375-1 
SWIFT: DBSSSGSG 
PayNow to UEN: 201426961K
PayNow to QR Code: 

Late Payments 

Prompt payment is encouraged as late payment may cause the Vehicle to be immobilized, incur late payment charges, and further administrative fees for the Vehicle to be unlocked. 

Fuel Return Policy

Upon returning the rented vehicle, the customer is required to ensure that the fuel level matches the level at the time of collection.   
The fuel level will be measured to the nearest 1/8 of the Fuel Gauge. In the event of a difference in fuel levels between the collection and return of the vehicle, a Fuel Service Fee of $45.00 (before GST) per 1/8 tank difference will be charged.   
It is the customer’s responsibility to return the vehicle with the same fuel level as at the beginning of the rental period to avoid any additional charges. 

Replacement Car Policy 

In the unlikely event of a car breakdown, a replacement car will be arranged. The replacement car may not be a like-for-like replacement. 
In the event of an accident and you are not at fault, if the replacement car provided is of a similar or higher category than the original car, there will be no additional charges. However, if you are deemed to be at fault, the replacement car of a higher category will be charged at prevailing charges.