Operations Controller (Lylo)

Operation / Full time

About the job

Based in Singapore, Lumens Group is a family of brands offering an ecosystem of services around cars. Our story began as a private hire car leasing company to address the needs of the new sharing economy led by Uber and Grab. Our core business has been leasing to ride hailing drivers and we grew our car fleet to one of the largest in Singapore in under 8 years. During this time, we have expanded our services to personal & corporate vehicle leasing, vehicle purchasing and financing.

Emerging strong from the Covid-19 period, Lumens is building for an exciting new era that brings in a wide range of merchants and individual consumers to our ecosystem. By owning a critical mass of vehicles and driver relationships, we are able to innovate on vehicle setup, driver upskilling & deployment, as well as technology and data capabilities to build mobility platform services that impact our everyday lives.

Your role

Responsible for managing all vehicle movement requests.

Coordinate with internal business units to fulfill vehicle requests.

Manage external client relationships regarding operational issues.

Communicate with driver-partners and handle administrative matters, such as eligibility.

Promote safety and emphasize the importance of service quality.

Ensure compliance with standard operating procedures (SOPs) and operational instructions.

Perform any additional duties assigned within the role.

Oversee operations for assigned contracts as an operations manager.

What we are looking for

Thrives in a fast-paced environment and handles company expansion.

Manages pressure well to meet tight timelines.

Holds at least an A level/Diploma in any discipline.

Customer-oriented with strong written and verbal communication skills.

Proficient in Excel; commitment to a 5.5-day work week (including weekends).

Join Us

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