Based in Singapore, Lumens Group is a family of brands offering an ecosystem of services around cars. Our story began as a private hire car leasing company to address the needs of the new sharing economy led by Uber and Grab. Our core business has been leasing to ride hailing drivers and we grew our car fleet to one of the largest in Singapore in under 8 years. During this time, we have expanded our services to personal & corporate vehicle leasing, vehicle purchasing and financing.
Emerging strong from the Covid-19 period, Lumens is building for an exciting new era that brings in a wide range of merchants and individual consumers to our ecosystem. By owning a critical mass of vehicles and driver relationships, we are able to innovate on vehicle setup, driver upskilling & deployment, as well as technology and data capabilities to build mobility platform services that impact our everyday lives.
Customer-centric and driver-centric role focusing on delivering strong and effective operations coordination
support in ensuring day to day driver routing and operations are optimised and fulfilled per service level
agreements with each corresponding client.
Your role
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Perform scheduling of trips for Lylo B2B2C operations
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Provide counsel to clients/merchants on pre-approved rate cards and also manage any
feedback/complains with strong service first approach.
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Develop incremental business on-site and in operations by leveraging on any ad-hoc opportunities.
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Liaise and manage external client(s) on assigned operations issues.
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Liaise with driver-partners including handling of all driver-partners administrative issues including
attendance, discipline and morale.
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Inculcate safety values and importance of service quality.
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Enforce compliance to SOP(s) and instructions from Operations Command.
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Any other related duties and responsibilities involved within the role as assigned from time to time.
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Undertake operation manager duty overseeing operations for assigned contracts.
What we are looking for
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Currently pursuing a Diploma in Business, Marketing or a related field.
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Thrive on collaboration.
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Demonstrate proactivity and leadership.
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Manage your time and priorities with ease, enjoy learning new things.
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Can execute to a very high standard.
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Exceptional people and communication skills.
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Strong organisation skills and ability to multitask.
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Ability to work with teams and independently.
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Keen eye for detail and ability to take initiative.
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Team player with leadership skills and comfortable working with data.
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Strong people person and able to empathies and build rapport with others easily.
