Operations Admin Associate (Lylo)

Operation / Full time

About the job

Based in Singapore, Lumens Group is a family of brands offering an ecosystem of services around cars. Our story began as a private hire car leasing company to address the needs of the new sharing economy led by Uber and Grab. Our core business has been leasing to ride hailing drivers and we grew our car fleet to one of the largest in Singapore in under 8 years. During this time, we have expanded our services to personal & corporate vehicle leasing, vehicle purchasing and financing.

Emerging strong from the Covid-19 period, Lumens is building for an exciting new era that brings in a wide range of merchants and individual consumers to our ecosystem. By owning a critical mass of vehicles and driver relationships, we are able to innovate on vehicle setup, driver upskilling & deployment, as well as technology and data capabilities to build mobility platform services that impact our everyday lives.

Your role

Schedule trips for Lylo B2B2C operations.

Manage external clients on operations issues.

Handle administrative issues with driver-partners (attendance, discipline, morale).

Emphasize safety and service quality to driver-partners.

Ensure compliance with SOPs and instructions from Operations Command.

Undertake operation manager duties for assigned contracts.

Perform other related responsibilities as assigned.

What we are looking for

Experience in operations management, especially in mobility sectors, is advantageous.

Take ownership of operations responsibilities.

Strong interpersonal and networking skills.

Effective communication skills (verbal and written).

Proficient in MS Office for report preparation.

Ability to multitask efficiently.

Shift rotation: 8am to 5pm | Weekends and Public Holidays: 10am to 2pm.

Join Us

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