Based in Singapore, Lumens Group is a family of brands offering an ecosystem of services around cars. Our story began as a private hire car leasing company to address the needs of the new sharing economy led by Uber and Grab. Our core business has been leasing to ride hailing drivers and we grew our car fleet to one of the largest in Singapore in under 8 years. During this time, we have expanded our services to personal & corporate vehicle leasing, vehicle purchasing and financing.
Emerging strong from the Covid-19 period, Lumens is building for an exciting new era that brings in a wide range of merchants and individual consumers to our ecosystem. By owning a critical mass of vehicles and driver relationships, we are able to innovate on vehicle setup, driver upskilling & deployment, as well as technology and data capabilities to build mobility platform services that impact our everyday lives.
As a key member of our customer service team for LyloDrive, you will be responsible for providing exceptional
customer service to our valued customers, handling their queries and concerns in a timely and professional
manner, and supporting our administrative tasks to ensure seamless operations.
Your role
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Respond to customer inquiries and complaints via phone, email, and relevant social media channels in a
timely and professional manner.
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Provide accurate and helpful information to customers about our products and services, including car
rentals, policies, and procedures.
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Resolve customer issues and concerns in a fair and efficient manner, using problem-solving skills to find
creative solutions.
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Communicate with customers in a clear and concise manner, using active listening skills to understand
their needs and concerns.
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Identify and escalate complex customer issues to management or other relevant departments as
necessary.
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Manage and maintain accurate records of customer interactions, including phone calls, emails, and chat
logs.
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Update customer information in our database and other relevant systems.
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Assist with administrative tasks such as data entry, filing, and record-keeping.
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Perform other administrative tasks as required by the company.
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Assist with scheduling and coordinating vehicle inspections and maintenance.
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Provide support to the operations team as needed.
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Assist with preparing reports and statistics for management.
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Stay up to date with company policies, procedures, and products to ensure accurate information is
provided to customers.
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Participate in training programs and workshops to enhance knowledge and skills.
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Collaborate with other departments to resolve customer issues and improve overall customer
experience.
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Perform other duties as required by the company.
What we are looking for
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Currently pursuing a Diploma in Business, Marketing or a related field.
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Thrive on collaboration.
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Demonstrate proactivity and leadership.
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Manage your time and priorities with ease, enjoy learning new things.
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Can execute to a very high standard.
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Exceptional people and communication skills.
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Strong organisation skills and ability to multitask.
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Ability to work with teams and independently.
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Keen eye for detail and ability to take initiative.
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Team player with leadership skills and comfortable working with data.
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Strong people person and able to empathies and build rapport with others easily.
