Customer Relationship Manager

Sales / Full time

About the job

Based in Singapore, Lumens Group is a family of brands offering an ecosystem of services around cars. Our story began as a private hire car leasing company to address the needs of the new sharing economy led by Uber and Grab. Our core business has been leasing to ride hailing drivers and we grew our car fleet to one of the largest in Singapore in under 8 years. During this time, we have expanded our services to personal & corporate vehicle leasing, vehicle purchasing and financing.

Emerging strong from the Covid-19 period, Lumens is building for an exciting new era that brings in a wide range of merchants and individual consumers to our ecosystem. By owning a critical mass of vehicles and driver relationships, we are able to innovate on vehicle setup, driver upskilling & deployment, as well as technology and data capabilities to build mobility platform services that impact our everyday lives.

Your role

Foster and maintain professional relationships with current Private Hire Vehicle (PHV) drivers.

Understand individual driver needs and address concerns promptly.

Develop problem-solving strategies to resolve issues and gather feedback for marketing initiatives.

Keep drivers informed about promotions and new offerings.

Focus on increasing customer retention rates by understanding and addressing driver needs.

Assist with other accounting projects as needed.

What we are looking for

2+ years of customer service experience, including 1+ year in automotive or related industry.

Strong communication and interpersonal skills for building relationships.

In-depth product knowledge to provide effective assistance.

Positive attitude, self-motivated, and committed to excellence.

Strategic thinker capable of quick problem analysis and resolution.

Efficient multitasker in fast-paced environments.

Dedicated, hardworking, and adaptable to shift rotations, including weekends and public holidays.

Join Us

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